Truce inventory is comprised of two collections, one in Vancouver and one in Calgary. Because of this, you may receive more than one package to fulfill one order, and they may arrive at different times. You will be notified of each item's status.
Truce ships worldwide. Standard shipping is a flat rate of $5 within the city of Calgary, $10 within Canada, a flat rate of $20 to the US, and shipping outside North America is calculated at checkout.
Orders are officially processed within 2-3 business days (Mon-Fri) of when the order was made, however orders may sometimes go out on a weekend. A processing status means your order has not yet been shipped. Once your package ships we will send you a notification email. Delivery time may vary depending on the customer's location.
Please make sure that you have the correct address and contact information upon check out or on your PayPal account.
Items are shipped via Canada Post from Calgary, Alberta and Vancouver, BC.
The customer is responsible for all local custom fees.
After packages leave our studios and are in the care of shipping services we have no way to track it other than through the tracking number we've provided for you. If you have any questions or concerns, don't hesitate to reach out to us at firstname.lastname@example.org.
All vintage/secondhand items are final sale. Please note that vintage pieces are pre-loved, and may have minor flaws or signs of wear. We do not accept returns or offer refunds for perceived imperfections on vintage items. We think this only adds to the item’s charm and story, and does not take away from the overall look or functionality of the item. As with all pre-loved treasures, items are sold as-is; please take this into account when making your final purchase. If you have any questions regarding an item or its condition please send an email to email@example.com and we'll be happy to answer them.
Please be sure to pay special attention to measurements and information written.
If an order was placed by mistake or you would like to cancel an order, please contact us within an hour of purchase and we will be happy to refund you.
Please note that there may be a slight color variation between the actual product and the photos shown as color varies between different devices and monitors. We're always glad to answer any questions you have about a garment.
We take steps to freshen up our pieces with a thorough steaming and spritz of scented anti-bacterial spray. If you are sensitive to scents, please note this in your order at checkout.
Please be aware that vintage sizing is different than modern sizing. For example, a tag may list size L, but in today's measurements it's likely closer to a size M. We provide our best guess for modern sizing, but bodies and brands vary, so please consult measurements before purchasing. Measurements are taken in inches. A great way to see if something is your size is to take a measurement of a similar garment you own.
Please be sure to pay special attention to information / measurements given. There are no returns or exchanges for items that do not fit or have been misread. Be sure to reach out if you'd like further clarification on an item :)