Truce inventory is comprised of two collections, one in Vancouver and one in Calgary. Because of this, you may receive more than one package to fulfill one order, and they may arrive at different times. You will be notified of each item's status.
We are pleased to offer free local pickup or $8 delivery if you live in Calgary and have ordered an item stocked in Calgary, or if you live in Vancouver and have ordered an item stocked in Vancouver. See product descriptions for inventory location. Unfortunately because of website restrictions, you cannot have both an item from Calgary and an item from Vancouver in your cart and still choose local pickup/delivery -- the orders will need to be placed separately.
Truce currently ships to Canada and the United States. We're working to bring you worldwide shipping in the future!
Orders are processed within 2-3 business days of when the order was made. A processing status means your order has not yet been shipped. Once your package ships we will send you a notification email. Delivery time may vary depending on the customer's location.
Please make sure that you have the correct address upon check out or on your PayPal account.
Items are shipped via Canada Post from Calgary, Alberta and Vancouver, BC.
The customer is responsible for all local custom fees.
After packages leave our studios and are in the care of shipping services we have no way to track it other than through the tracking number we've provided for you. If you have any questions or concerns, don't hesitate to reach out to us at email@example.com.
All vintage/secondhand items are final sale. Please note that vintage pieces are pre-loved, and may have minor flaws or signs of wear. We do not accept returns or offer refunds for perceived imperfections on vintage items. We think this only adds to the item’s charm and story, and does not take away from the overall look or functionality of the item. As with all pre-loved treasures, items are sold as-is; please take this into account when making your final purchase. If you have any questions regarding an item or its condition please send an email to firstname.lastname@example.org and we'll be happy to answer them.
Please be sure to pay special attention to measurements and information written.
If an order was placed by mistake or you would like to cancel an order, please contact us within an hour of purchase and we will be happy to refund you.
Please note that there may be a slight color variation between the actual product and the photos shown as color varies between different devices and monitors. We're always glad to answer any questions you have about a garment.
We take steps to freshen up our pieces with a thorough steaming and spritz of scented anti-bacterial spray. If you are sensitive to scents, please note this in your order at checkout.
Please be aware that vintage sizing is different than modern sizing. We take the measurements while the garment is lying flat (please leave room for ease). We provide our best guess for modern sizing, but bodies and brands vary, so please consult measurements before purchasing. Measurements are taken in inches. A great way to see if something is your size is to take a measurement of a similar garment you own. You can also refer to this chart as a rough guide:
Please be sure to pay special attention to information / measurements given. There are no returns or exchanges for items that do not fit or have been misread. Be sure to reach out if you'd like further clarification on an item :)